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Leave a Message Sign in Announcements COVID-19 Lounge Updates What are lounges doing to maintain a safe environment during this time? Is the lounge information on your app/website accurate given the current circumstances? If a lounge is closed will I be refunded? Acquisition FAQs / Amex Acquisition FAQs Commonly Asked Questions Lounge Access What is the lounge dress code? What is ? Can I book lounge access regardless of frequent flyer status or class of travel? If this is an airline branded lounge, do I have to be flying that airline to use the lounge? Do I need any type of membership to access the lounge? If I purchase a pass from your website, will the lounge let me in? See all 18 articles Making Your Booking How to Redeem Gift Cards Do children and adults pay the same entrance fee? Can I make a group booking? How do I make a lounge reservation? Will I be guaranteed lounge access if I make a booking with you? If I need lounge access for a longer duration than the time limit on your standard packages, what should I do? For example, if I need lounge access for 9 hours, and only offers a 3 hour package. See all 27 articles Reservations What amenities does the lounge provide? How can I make an edit to my booking? How can I cancel my lounge booking? If my flight changed, was canceled, or delayed and I wasn't able to use the lounge will I receive a refund? I was denied access to the lounge I booked with I would like to file a complaint about the lounge See all 8 articles iOS Support Getting Started What are the Requirements for downloading the refreshed app? Using The App Which lounges can I purchase access to through the App? Why do I have to enter a trip?...